Contact Le Marais Paris Tours
A question about a tour listed here, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@lemaraisparistours.com. We answer in English, usually within two working days.
We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. Nearly every tour listed here refunds in full if you cancel at least 24 hours before the start; the one that needs three days' notice says so on its card.
If you could not find the meeting point, say so in your complaint and give the time you arrived. It is the commonest failure here. Four operators meet at Saint-Paul metro, at four different exits and addresses, and a map pin is not always where the guide stands.
Corrections
If a fact here is wrong or out of date, tell us what and where. Museum hours change for exhibitions and holidays, meeting points move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run walks, tastings or rides in the Marais and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
Musée Carnavalet – Histoire de Paris
Visitor entrance at 23 rue Madame de Sévigné, 75003 Paris. The city's museum of its own history keeps its permanent collections free, open Tuesday to Sunday from 10:00 to 18:00 (carnavalet.paris.fr, checked 20 September 2026).
Maison de Victor Hugo
6 Place des Vosges, 75004 Paris; telephone 01 42 72 10 16. The writer's apartment on the square, with free permanent collections (maisonsvictorhugo.paris.fr).
The Paris tourist office
Paris je t'aime, the city's official tourist office, publishes its information centers and their hours on parisjetaime.com. Its address and hours are not printed here: read them on the office's own site before you go.
The operators
Each one answers for its own walks, prices and calendar. Book and ask on the operator's own page, which is what every booking link here goes to.
Most questions are already answered in the FAQs. To compare tours, start with Le Marais Paris Tours.